Jwala Risk Consulting - PRIVACY POLICY

1. Introduction

Jwala Risk Consulting Pvt. Ltd. ("Jwala Risk Consulting", "we", "our", or "us") is a professional consulting firm headquartered at 123, Krishna Nagar, 1st Main Road, Maduravoyal, Chennai – 600 095, India, with an international presence at Hamriyah Free Zone, Sharjah, UAE.
We are committed to protecting the privacy and confidentiality of personal information entrusted to us by our clients, partners, website visitors, and other stakeholders. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website www.jwalarisks.co.in or engage with our services.
By accessing our website or availing our services, you consent to the practices described in this Privacy Policy.

2. About Our Services

Jwala Risk Consulting provides a comprehensive range of professional consulting services, including but not limited to: Environmental Compliance & Audits, Waste & Circular Economy Management, ESG Strategy, Reporting & Ratings, Climate, Carbon & Product Stewardship, Sustainable Supply Chain & Green Product Consulting, Certifications for Business & Buildings, Advanced Reporting & Financial Compliance, Project Development & Funding Support, Risk Consulting, Awareness, Training & Capacity Building, and Stakeholder Engagement & Communication.
In the course of delivering these services, we may collect and process personal and organisational data as described in this policy.

3. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

Name, designation, and company name

Email address and phone number

Postal or business address

Enquiry details and project-related information submitted via contact forms, email, or WhatsApp

B. Information Collected Automatically When you visit our website, we may automatically collect:

IP address and browser type

Pages visited and time spent on the site

Referring URLs and device information

Cookies and similar tracking technologies

C. Information from Business Engagements When you engage us as a client or partner, we may additionally collect:

Business registration details and corporate information

Information about your industry, operations, and environmental or risk profile

Documents, reports, and data shared with us for the purpose of delivering consulting services

4. How We Use Your Information

We use the information collected for the following purposes:

To respond to your enquiries and provide requested information about our services

To deliver and manage consulting engagements and projects

To communicate updates, service information, reports, or relevant industry insights

To prepare proposals, agreements, or documentation related to our services

To comply with applicable legal, regulatory, and statutory obligations in India and internationally

To improve our website experience and overall service quality

To send newsletters, event invitations, or awareness content (only with your consent)

To manage and maintain our business records

5. Legal Basis for Processing

We process your personal data on the following lawful grounds:

Contractual Necessity — To fulfil our obligations under a service agreement with you

Legitimate Interests — To operate and improve our business and communicate relevant professional information

Legal Compliance — To meet obligations under applicable Indian laws including the Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable regulations

Consent — Where you have explicitly given us permission to process your data for specific purposes

6. Sharing of Information

Jwala Risk Consulting does not sell, rent, or trade your personal information to any third party. We may share your information only in the following circumstances:

Service Partners & Sub-Contractors: With trusted third parties engaged to assist in delivering our consulting services, under strict confidentiality obligations

Regulatory Bodies: When required by law, court order, or governmental or regulatory authority in India or abroad

Professional Advisors: With our legal, financial, or audit advisors on a strictly need-to-know basis

Business Transfers: In the event of a merger, acquisition, or restructuring of our business, subject to confidentiality safeguards

We ensure that any party to whom we disclose personal data is bound by appropriate data protection obligations.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. For active client relationships, data is retained for the duration of the engagement and for a reasonable period thereafter, in accordance with applicable legal retention periods. Once data is no longer required, we take steps to securely delete or an anywise it.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include secure communication channels, access controls restricting data to authorised personnel, and confidentiality agreements with our staff and partners. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

As a data principal under the Digital Personal Data Protection Act, 2023 (India) or applicable international frameworks, you have the right to:

Access — View the personal data we hold about you

Correction — Correct inaccurate or incomplete data

Erasure — Request deletion of your personal data, subject to legal retention obligations

Grievance Redressal — Raise concerns regarding how your data is handle

Nomination — Nominate a person to exercise your rights on your behalf (as applicable under DPDPA)

To exercise any of these rights, please contact us using the details provided in Section 12. We will endeavour to respond within 30 days of receipt of your request.

10. Cookies & Website Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and gather usage analytics. You may control cookie settings through your browser preferences at any time. Disabling cookies may affect certain functionalities of the website. We do not use cookies for targeted advertising purposes.

11. Third-Party Links

Our website may contain links to third-party websites or resources. This Privacy Policy applies solely to our website and services. We are not responsible for the privacy practices of third-party websites and encourage you to review their respective privacy policies before providing any personal information.

12. Contact Us — Grievance Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

Jwala Risk Consulting Pvt. Ltd. 123, Krishna Nagar, 1st Main Road, Maduravoyal, Chennai – 600 095, India

International Office: Hamriyah Free Zone, Sharjah, UAE .

Email: info@jwalarisks.co.in Phone: +91 93603 17377

We will endeavour to respond to all privacy-related queries within 30 business days of receipt.

13. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, or applicable legal requirements. Any changes will be posted on this page with a revised "Last Updated" date. Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

14. Governing Law

This Privacy Policy is governed by the laws of India, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and any other applicable data protection regulations. Any disputes arising out of this policy shall be subject to the exclusive jurisdiction of the competent courts in Chennai, Tamil Nadu, India.